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Service Breakthroughs Changing the Rules of the Game 0029146755

Service Breakthroughs Changing the Rules of the Game 0029146755

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Title: Service Breakthroughs Changing the Rules of the Game
Author: James L. Heskett, W. Earl Sasser, Jr. and Christopher W.L. Hart
ISBN: 0029146755
Publisher: Free Press
Publication Date: 1990
Binding: Hardcover
Condition: Very good
Comments: Signed by Author, slight shelf wear, slight scuffs on covers.

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